Taobao

1. Register with telephone and email

Open taobao.com or the Taobao app and tap 注册 (Register).

Telephone: enter a mobile number and type the SMS code. A China number is the normal way to finish this step. If you cannot receive a China SMS, contact Somatex on WhatsApp first.

Email: if 邮箱 is shown, enter your email, set a password, and confirm the mail. Then add your telephone in 账号设置 so Taobao can reach you.

Open 支付宝 Alipay with the same name you will use to pay. Taobao pays through Alipay.

Use the same name on Taobao, Alipay, and your Somatex shipment so the warehouse can match your goods.

2. Add the Somatex warehouse address

Before you pay, open 收货地址 and add the Somatex warehouse as the receiver.

Contact Somatex Logistics on WhatsApp for the warehouse address.

Save this as the default address.

3. How to order

Search for the product. Check the price in RMB, the seller rating, and the reviews.

Choose the option and quantity, then tap 立即购买 or add it to the cart.

Confirm the receiver is the Guangzhou warehouse before you pay.

4. Pay with Mastercard or Visa

Taobao does not usually show a Mastercard or Visa button. Those cards are paid through Alipay.

In Alipay, open card management (银行卡) and add your Mastercard or Visa.

Return to the Taobao order, choose 支付宝, and select that card.

Approve the payment. Your bank may send a one-time code.

Wait for 支付成功 and keep the Taobao order number.

If Alipay will not accept the card, contact Somatex. Do not send card details to the seller.

5. After the order, send to Somatex Logistics

After payment, the seller ships inside China to the Somatex warehouse.

When the seller ships, send Somatex on WhatsApp the Taobao order number, product name, quantity, carton count, and the China tracking number.

Somatex then ships the goods onward to you.